FAQs

FLCN Builds

FLCN Builds – Custom Gaming PCs Built in the UK

FLCN Builds is a UK-based custom PC builder specialising in high-performance gaming PCs, streaming rigs, and content creation workstations. We don’t just build PCs — we build powerhouses engineered for speed, reliability, and long-term performance.

Every FLCN Builds gaming PC is assembled using brand-new, premium components and undergoes full stress testing to ensure maximum stability, smooth frame rates, and future-proof performance. Whether you’re chasing competitive eSports at 360+ FPS, 4K Ultra gaming, or seamless streaming and content creation, we build systems that deliver.

All PCs come with Windows 11 pre-installed and fully activated, so your system arrives plug-and-play ready straight out of the box.

Why Choose FLCN Builds?

  • ✅ Custom-built gaming PCs made in the UK
  • ✅ High-performance systems for gaming, streaming & creators
  • ✅ Brand-new, premium components only
  • ✅ Fully stress-tested for stability and reliability
  • ✅ Personalised build advice and upgrade support
  • 5-Year Labour Warranty & 1-Year Parts Warranty

At FLCN Builds, we pride ourselves on personal service, transparent builds, and long-term support. When you buy from us, you’re not just purchasing a PC — you’re investing in performance, style, and a UK PC builder you can trust.

🚀 FLCN Builds – Custom Gaming PCs Built to Perform

📦 Postage & Delivery

📦 Postage & Delivery

⏱️ Build Time

Every PC we sell is built to order. We don’t ship off-the-shelf systems — each machine is hand-built, configured, and tested by our expert team.

You can expect:

  • 🛠️ 3–5 working days to build and test your PC
  • Full stress testing, driver installation, and system optimisation
  • Careful packaging once your PC passes final quality checks

We believe this approach is worth the short wait, ensuring your PC arrives fully tuned and ready to game straight out of the box 🎮🔥

🚚 Delivery Service

We ship using DPD Next Day Delivery for fast and secure service.

  • Tracking details provided at dispatch
  • Delivery usually the next working day after dispatch
  • Options to reschedule, select a safe place, or collect locally

🌍 Shipping Area

We currently ship within the UK only 🇬🇧. International shipping may be added in the future.

📦 Packaging & Protection

Your PC is packaged with care:

  • Internal protection to secure components
  • Strong double-boxing and cushioning
  • Original manufacturer boxes included where possible
  • Systems sealed carefully to prevent transit damage

Every PC is treated like it’s our own — safe, secure, and protected 😊

🔄 Returns & Replacements

🔄 Returns & Replacements

We aim to make any issues simple and stress-free.

💡 Faulty Items

If a fault develops, our standard approach is replacement first to get you back up and running quickly 🚀

If replacement isn’t possible, we’ll discuss refund options fairly and transparently.

  • Pre-paid return labels provided for faulty items
  • No unexpected postage costs

📦 Condition of Returns

  • Items must be securely packaged (original packaging recommended)
  • Excessive damage or heavy use beyond testing may result in a small deduction
  • Every case is reviewed fairly and individually 😊

⏳ Timing

  • Items inspected upon return
  • Confirmed hardware faults are replaced promptly

💳 Refunds vs Replacements

Our priority is getting you gaming again fast 🎮🔥

If a refund is more suitable, we’ll discuss it openly — you’re never locked into one option.

🛡️Warranty

🛡️ FLCN Builds Warranty Policy

Every FLCN Builds PC is backed by a clear, reliable warranty for complete peace of mind.

🔧 Coverage

  • 1 Year Parts Warranty
  • 5 Years Labour Warranty

If a part fails within the first year, we’ll repair or replace it. After that, labour remains covered — you only pay for replacement components if needed.

💡 Manufacturer Warranties

Most components include 2–3 year manufacturer warranties.

Even after our parts warranty ends, we’ll assist you with manufacturer claims using your receipt and order number.

📦 How to Claim

  • Contact us first at
    help@flcnbuilds.co.uk
  • Pre-paid return label provided
  • Secure packaging required
  • Full testing carried out on arrival

⚖️ Replacement vs Refund

Replacement is our preferred solution, but refunds or alternatives will be discussed if replacement isn’t practical.

🚫 Exclusions

Warranty does not cover:

  • Software issues or viruses
  • Accidental damage, spills, power surges, or unauthorised modifications
  • Normal wear, cosmetic marks, or scratches

⏱️ Turnaround

Typical repair or rebuild time: 3–5 working days, plus DPD Next Day Delivery.

🌍 UK Customers Only

Warranty services currently apply to UK customers only.

✨ Summary

  • 1 Year Parts Warranty
  • 5 Years Labour Warranty
  • Manufacturer warranties supported
  • Replacement-first approach
  • Fast turnaround
  • Friendly UK-based support

With FLCN Builds, you can buy with confidence knowing we’re always just a message away.